1. Scope
This policy applies to Farhan And Sons software packages purchased through approved channels, including online checkout when enabled and invoiced sales. Custom development projects follow the cancellation and refund terms stated in their statement of work or project agreement.
2. Billing model
POS packages are offered as recurring monthly plans unless otherwise stated in your order confirmation. Final billing frequency, taxes, and renewal terms are confirmed at purchase.
3. How to cancel
To cancel a subscription or decline renewal, contact Farhan And Sons through the Contact page and include your account name, package, and preferred cancellation date.
Cancellations submitted at least seven (7) days before the next billing date generally take effect at the end of the current paid period. Access continues through that period unless otherwise agreed in writing.
4. Refunds
Refund eligibility depends on the product type, usage, and applicable law. As a general policy:
- Early cancellation review: Refund requests submitted within seven (7) days of the initial purchase, and before substantial onboarding work has begun, may be considered on a case-by-case basis.
- Service not delivered: If paid access was not provisioned due to our failure, we will refund the unused prepaid amount or provide an equivalent remedy.
- Mid-cycle fees: Unless required by law or expressly offered, mid-cycle subscription fees are generally non-refundable after the early cancellation review window.
- Payment disputes: Please contact us before filing a chargeback so we can investigate and resolve the issue quickly.
5. Package changes
Upgrades and downgrades can be requested through our contact channels. Any proration or billing adjustments will be confirmed before the change is applied.
6. Failed payments
If a renewal payment fails, we may retry billing and temporarily limit access after notice. Access can be restored once outstanding amounts are settled, subject to package availability.
7. Processing refunds
Approved refunds are returned to the original payment method whenever possible. Timing depends on the payment provider and the customer’s bank. When Stripe is used, refunds are initiated from the secure Stripe account.
8. Non-refundable items
Unless required otherwise by law, the following are generally non-refundable after delivery: completed custom configuration work, training sessions already provided, and third-party fees remitted on your behalf.
9. Consumer protections
Nothing in this policy limits rights that cannot be waived under applicable consumer protection or e-commerce laws.
10. Billing support
For billing or refund requests, visit our Contact page. Email: support@farhanandsons.cominfo@farhanandsons.com.